Katz, Sapper and Miller Analysis

Katz, Sapper and Miller Analysis

           The famous Accounting firm Katz, Sapper and Miller was founded in 1942. At very firm the firm started at small level but then the success ladder was open for the company. The growth of the firm was tremendous as compared to the other firms in the industry. Irwin Katz joined the company in 1952. He had a strong background which supported him very much in the professional career. Katz always believes that a business is just not a number game rather it is more than that. His thinking was to treat clients as the partners. This may give a sense of loyalty and respect towards them.

          The mission statement of the company KSM also shows the true loyalty towards the customers or we can say clients, as they say that our mission is to help clients to get success. The six key values of the company are long term relationships, integrity, being responsive, quality, employee success and the most important is entrepreneurial style of doing business. All of these values helped business very much in order to build a strong name in the market place. The basic point is to maintain long term relationships; if the customers are satisfied then they will definitely come again and again.
          The Company Katz, Sapper and Miller has focused on relationship building. They just not give attention to the transactional clients rather they prefer to make long term relationships with them. The strategy of having partners rather clients is actually motivates employees on relationship building. The employees of the company KSM are truly committed to the problems of their clients. They not only give solutions to the problems but even give tactics to get safe from the coming situations also. This behavior makes the clients more loyal towards the company and thus they become potential clients for the company.

          The management at KSM has always focused on superior customer service and thus gaining client satisfaction through their services. They have designed their policies and procedures in the way that they seem to give respect to the clients more than the company’s benefit. The skilled employees are always present to handle the problems of the clients regarding taxation, valuation, reporting, advisory services, auditing, consultancy and other legal matters.

          The Company KSM deals with the privately held companies, Governmental entities and non-profit organizations etc. many other industries may include construction, dealership, health care, hospitality and life sciences etc. The clients feel satisfaction by taking services at KSM and this satisfaction forces them to come again and again.

          To maintain a compliance behavior from the employees is really a difficult task. Due to globalization the policies and procedures are also changing at a rapid pace. To compete with the industry the firm managers also have to make their rules flexible so that they can also mould themselves with the industry changes. For this reason the KSM Company has a strong internal control. Internal control refers towards the management of employees and all their relationships with the company. If internal control system is properly managed then it means that employees truly comply with the company’s policies. Same is the case with KSM; they have a strong internal control system. An effective internal control makes compliance an easy task to be maintained

          At KSM, talent management process is also an important activity. The management wants to retain the employees so that the clients also consider them experts after frequent visits. The relationships with these employees are also maintained very well. A very supportive environment is provided to the employees so that they may enjoy working with KSM. A perfect package plan is offered to work in a competitive work place. In addition to the salary package, there are many other facilities which are also offered to the employees at KSM i.e. medical, house rent, retirement plans, education, wellness program and travelling programs etc.

          Student internships are very welcomed at KSM. They want the young professional to use their skills in the real world problems using their company name. These student internships are also helpful to sort out the talent or we can say the expertise and skills. Employee learning and development is very much focused issue at KSM. There is always a supportive environment for employee learning. There are many developmental programs offered for the employees which truly help them to polish their existing skills.

          Due to rapid changes in the environment, the competition in the market place has increased very much. Every firm of the industry tries to get success before any other may reach there. Same is the case with Katz Sapper and Miller Company; they are also facing intense competition in the market. But due to their superior services they have gained a competitive advantage over others. The experts or we can say skilled employees at KSM deal with the clients as if they are the partners of the company and this relationship management is the true essence of the company’s success.